Privacy Policy

If the user disagrees with some or all of the terms of use of the website, the services or the online store, he must refrain from using it, otherwise he declares that he has unconditionally accepted all the terms and conditions of its operation. The website FIXMOBILE HELLAS COMMERCIAL COMPANY, operates under the responsibility of the company FIXMOBILE HELLAS COMMERCIAL COMPANY with no. GE.M.I.: 018390739000, VAT number: 099385664, located at 14 28is Oktovriou street, Athens, P.K. 10677. with contact phone number +302103002690, which will be referred to as the Company from now on.

Visitors and users of the services of this website, while browsing its pages, may be asked to voluntarily provide information and data concerning them in order to register for services, order products or services, receive updates, and to enjoy the services offered by the https://store.fixmobile.gr website. Personal information is collected by us exclusively and only if you register for our services as a member and is limited to your name, address (street, city, postal code), a contact telephone number and billing information (TIN, VAT number). At the same time, we ask for some information such as a mobile phone number (in case we need to contact you directly). You hereby give your express consent to the collection and processing of your above personal data, without which we cannot offer you our services, while you can revoke or modify it at any time (Article 7 of Regulation 679/2016 EU ). We reserve the right to change the terms of protection of personal data without notice, in accordance with the current regulatory framework. Please check these terms periodically for any changes, as your continued participation in our services implies your acceptance of all possible modifications.

Personal data includes any information regarding the subject of the data, with the exceptions provided for by law. Personal data (simple and sensitive), according to article 4 par. 1 of Regulation 679/2016 EU on the protection of personal data, are: any information concerning an identified or identifiable natural person (“data subject”); an identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as a name, an identity number, location data, an online identifier or one or more factors that characterize the physical, physiological, genetic, psychological, economic, cultural or social identity of the natural person in question. Simple personal data is all non-sensitive data. The processing of personal data of visitors – users, is any act or series of acts carried out with or without the use of automated means, on personal data or sets of personal data, such as the collection, registration, organization, structure, storage, adaptation or alteration, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction (in accordance with Article 4 par. 2 of Regulation 679/2016 EU). The processing of user data by our Company is confidential. Our Company takes appropriate organizational and technical measures to secure user data and protect it from accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unlawful processing.

The Company, acting on the basis of the principle of legality, objectivity, accuracy, transparency, integrity and confidentiality, limitation of purpose, minimization and limitation of the storage period, processes user data, which it acquires with legal manner and keeps on file, strictly under the conditions of the law (Article 5 of Regulation 679/2016 EU), exclusively and only upon the consent of the user – subject of the data. The Company declares that it carries out legal processing of user data which it collects in a legitimate and legal manner for defined, clear and legal purposes and which is legitimately and legally processed in view of these purposes.

Purposes that justify the processing are, among other things, the execution of the orders of the users of this website, the requested information of the users via newsletter and, in general, the more efficient provision of the Company’s services to them. The processing is limited to the absolutely necessary measure, collecting no more data than which are each time required in view of the purposes of the processing, are accurate and, if necessary, submitted to information and kept in a form that allows the identification of their subjects only during the period required, for the realization of the purposes of their collection and processing (article 5, para. b, c and e, Regulation 679/2016 EU). Our Company files the contracts with the consumers – users of this website, within the institutional framework and with a view to the smooth processing of orders. Consumers can access them if specifically requested.

Unique, restrictively enumerated in the law (no. 6 par. 1 of Regulation 679/2016 EU) cases, in which our Company may process the simple data of users without their consent are the following:

a) the processing is necessary for the performance of a contract to which the data subject is a contracting party or to take measures at the request of the data subject prior to the conclusion of a contract,

b) The processing is necessary to comply with a legal obligation of the controller

c) The processing is necessary to safeguard the vital interest of the subject or other natural person, if he is physically or legally unable to give his consent.

d) the processing is necessary for the fulfillment of a task performed in the public interest or in the exercise of a public authority delegated to the controller

e) the processing is necessary for the purposes of the legal interests pursued by the controller or a third party, unless these interests are overridden by the interest or the fundamental rights and freedoms of the data subject that require the protection of personal data, in particular if the data subject is a child.

Furthermore, the processing of data by our Company is also permitted when: the user after being informed about the type of data, the purpose and extent of the processing, the recipients or the categories of recipients has consented, or the processing is necessary for the execution of a contract , to which the user is a contracting party, or for taking measures during the pre-contractual stage, at the request of the subscriber even without the user’s consent (article 5, par. 2 n.3471/2006).

The design and selection of the technical means and information systems, as well as the equipment to provide users with our Company’s services, are made with the basic criterion of processing as little personal data as possible. The permitted storage and processing according to the above include, for example, informing the user, processing his order, providing requested services and any action within the context of the user’s contract with our Company. The sensitive personal data of users, as described in the law, is not collected by the Company under any circumstances. As an exception to this rule, the Company may collect and process sensitive personal data, under the strict, restrictive conditions referred to in the law (article 9 par. 2 of Regulation 679/2016 EU).

Consent of the data subject is any indication of will, free, specific, explicit and with full knowledge, by which the data subject expresses that he agrees, by statement or by a clear positive action, to be the subject of processing of the personal data that the concern. This information includes information on at least the purpose of the processing, the data or categories of data to which the processing concerns, the recipients or categories of recipients of the personal data, as well as the name, brand name and address of the controller and any his representative. Consent can be revoked at any time, without retroactive effect (Article 7 par. 1-4 of Regulation 679/2016 EU). A written form is not required to provide consent to process simple user data, therefore consent can also be given electronically, in any convenient way.

Users of this website during the data collection stage are informed in an appropriate and clear manner about the purpose of the processing and the recipients of their data. Users enjoy the rights provided by law regarding their personal data, including the right to information, access to their data and objections according to the specific provisions of the law (Article 12-15 of Regulation 679/2016 EU). In particular, the data subject has the right to demand from the controller without undue delay the correction of inaccurate personal data concerning him and the right to request the deletion of the data thereof (Article 16-17 of Regulation 679/2016 EU). Users also have the right to the portability of their data and transmit said data to another controller without objection from our Company (Article 18-20 of Regulation 679/2016 EU) To exercise these rights, you can contact us.

The credit card details are not stored in our company’s storage media during the transaction but are registered directly in a secure environment of the partner online payment service that has undertaken the routing of the cards.

Our Company adheres to the SSL (Secure Sockets Layer) protocol, which is currently the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.

Use of Cookies

To provide better services and an improved user experience, the website https://store.fixmobile.gr uses cookies. Cookies are small text files that a website stores on the computer of users/visitors or on their mobile device (Smartphone, tablet, etc.) when they visit it through the browser. In this way, the website remembers the user’s actions and preferences (such as login code, language, font size and other display preferences) for a period of time, so there is no need to re-enter these preferences every time they visit the website or browse its pages. The use of one or more cookies also helps to understand user behavior in order to optimize the services provided by us. Cookies help website tracking, performance and traffic. In no case do cookies store your personal information or information that would allow any third party to contact the website visitor, by email, by phone, etc. In addition, with the use of cookies there is no access to the documents or files of the visitor’s computer. The cookies used are the following:

a) The absolutely necessary cookies: The necessary cookies are of decisive importance for the proper functioning of the website, and allow users to browse and use the functions of this website unobtrusively (eg session cookies). These cookies do not detect and do not store your individual identity and are deleted as soon as you leave the website. Without these cookies, the effective operation of the website is not possible. In addition, without these cookies functions such as logging into an account created by the user, online product purchases and online payments are impossible.

b) Performance cookies are related to the collection of information about the behavior of users when navigating the website and store information about usage and performance statistics etc. The purpose of these cookies is to collect information that improves the website and browsing it.

c) Usability cookies store information about the use of this website which appears on a subsequent visit to it, thus facilitating the user. This data is not available when the user visits third-party websites.

d) Third party cookies, such as Google Analytics and Facebook Pixel services. Google Analytics is a web analysis service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which help analyze how users use the website, demographics, accessibility technologies and more. These cookies are governed by Google’s privacy policy which you will find here. Accordingly, the Facebook Pixel service is provided by Facebook Inc. (“Facebook”) uses cookies, which help analyze how users use the website, demographic information and more. You can see Facebook’s privacy policy here and here.

Our Site Services may include links to third party websites in the future to which our users may be directed. We inform you that we are not responsible for the privacy practices of those in question third party websites. We encourage our users/visitors to read the data protection statements/policies of each third party website they link to from our site.

The visitors-users of the website https://store.fixmobile.gr when providing their information in the context of their transactions with the store, membership registration and any other case, are informed, consent and accept the processing of their personal data, for the needs of the smooth processing of the transaction and the convenient provision of the services of this website. The voluntary registration by the visitors-users of our online store of their personal data, gives our Company the right to process these data in order to carry out the orders and offer the services requested by the users. The visitors-users of the https://store.fixmobile.gr website with this registration provide their legally required consent to the processing of their provided personal data, by the Company, within the framework of the law.