Terms of use

Welcome to our company website. The website https://store.fixmobile.gr/ is an online store of retailing products and services through web net  (hereinafter referred to as "online store" or "website") that was created and is being run by the company under the name «FIXMOBILE HELLAS COMMERCIAL SA ", based in the City of Athens, on the road 28hs Octovriou no. 54 as legally represented, with  S.A. register number 46016/25/B/00/05, No of General Electronic Commercial Registry: 018390739000, with VAT No. 099385664- Athens Tax Office for Commercial Companies, contact email address info@fixmobile.gr, contact number +302103800090(hereinafter referred to as "the Company").

The following terms and conditions relate solely to any sale of products or services that is made through the COMPANY‘s online store located in https://store.fixmobile.gr/ website (hereinafter referred to as "the website"). Any other Terms and Conditions are excluded. Any user who enters and trades or uses the services of the shop (hereinafter abbreviated "visitor" and / or "user" or "customer" depending on whether he is limited to only visit the store or orders and sales products and services) is considered to accept the following conditions set out here, without exception. If someone does not agree with these terms, then, under his own responsibility, has to refrain from visiting, using the site as well as from any transaction or use of the services of the online store. The Company reserves the right to modify the terms of use at any time.

Provided Information & Products:

The Company is pledged for the accuracy, the sincerity and the fullness of information provided through our e-shop, concerning the identity of our Company and the provided through our e-shop deals and transactions. Our Company on the terms of good willing, is not responsible and has no commitment for entries of electronic data made by mistake/oversight under the terms of common experience and has the right to corrects them, whenever we perceive the existence of those mistakes.

Limitation of accountability

The Company fully complies with the provisions of the Civil Code regarding the sale and the provisions of Law. 2251/1994 on Consumer Protection as amended and is in force. The Company is not accountable and has no obligation for compensation for any misfunction or damage deriving from the cancellation, from the non implementation or from the delay of implementation of the orders, for any reasons during the transactions made through the e-shop. The Company Does not guarantee the availability of products displayed in the online store, but informs based on data held for the availability or not the customer concerned and undertakes, in case of change of these data, to promptly inform customers about the unavailability  and in that case it has no other responsibility or obligation.  The online store provides the content (for instance information, names, photographs, illustrations), products and services available through the website "as is". For no reason the Company  is subdued to any civil or penal obligation for any kind of damage (direct, special or consequential, which, without limitation, alternatively and / or cumulative consists of loss of profits, data, lost profits, compensation, etc.) which may occur to any visitor of the e-shop or to any third person for any cause that deals with the operation or non/ or with the usage of the website/or with data provided by the website/ or with any non allowed interventions by third person to the products and services or data provided by the website.

Liability of User

Each user is free to make use of the site in accordance with the law and morality. The responsibility for the contents of transactions belongs exclusively to the User. The Company does not exert any kind of correction or intervention to the data transfer by the User. The user has to fill with accuracy and precision the following fields of the online contact forms: name, address, message etc. The use of this site is subject to Greek, European and international laws and the User agrees not to use our site in order to violate these laws. According to the abovementioned, the User agrees and undertakes not to use the online store for:

Sending, publishing, sending via e-mail or transmitting in any other means of any content for any reason, which offends and damages the Company or to any other third person, or offends the trust and the privacy of information concerning the Company or any other person.

Sending, publishing, sending via e-mail or transmitting in other means of any content, which offends the morality in general, the social values and the infancy e.t.c.

Sending, publishing, sending via e-mail or transmitting in any other means of any content of which the users have no right of transmission according to the legislation or the present law agreements and treaties (such as internal information, property and trusted information which were obtained or revealed as part of working contracts or are protected by agreements of confidentiality). 

 Sending, publishing, sending via e-mail or transmitting in any other means of any content, which offends any innovation, pattern, trademark, intellectual property rights or property rights of any other kind. Sending, publishing, sending via e-mail or transmitting in any other means of any content which contains software viruses or any other codes, archives, or programs which are designed in order to discontinue or cause damage or impair of any software or any other computer material. Willing or non willing offense of the legislation in force. Molestation of third person in any means. Collection or saving personal data concerning other users.

In addition, the User agrees that all members, partners, employees, management, shareholders and other partners of the COMPANY are not responsible for anything resulting from third parties that use the site. Any use contrary to the above except the attachment or bring civil penalties and termination of service without notice.

"Links" to other websites

The links listed in the online store, lead to pages of the store or in some cases lead the user to go from this (shop) to third party websites providers, enterprises, etc. These relevant websites are not under the control of the COMPANY and the COMPANY has no responsibility for the contents of any such website or any link contained in an associated web site, or any changes or updates to such sites. The Company is not responsible for the internet broadcasting or for any form of transmission received from any linked site. The Company provides these links to the online store, only to facilitate the use of the shop, their use is not mandatory for the visitor / customer and the fact that they are referred in the online store does not imply that the Company endorses or accepts their contents.

Rights of Intellectual Property

The entire content of the online store (images, graphics, photographs, drawings, texts, etc.) are the intellectual property of the COMPANY and are protected by the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the Company has received a license for its own exclusive needs and for the operation of the store.

Additionally, any software available for downloading from this server is the intellectual property of the COMPANY:

a) use of such documents from this server is restricted solely for informational and non-commercial purposes or is only personal and will not be copied or will be in another network computer or be distributed to other media.

b) there is absolutely no interference in the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted legally.

It is not allowed any copy, transfer, creation based on the foretold content of our e-shop and website or deception of the public according to the true provider of the e-shop. The re production, reemission, loading, announcement, propagation or any other handling of the foretold content in any way or means for commercial exploitation or other purposes is only allowed under the former written consent of our Company or any other proprietor of the intellectual property rights. The names, images, logotypes and trademarks which are collocated and describe the online store or the products and services of the Company of other proprietors institute property assessments of the Company or other proprietors relevantly, protected by the legislation concerning the intellectual property rights. Their usage through the e-shop does not provide in any occasion permission or right of exploitation to third persons.

More specifically, names, images, logos and distinctive features representing the online store of COMPANY or third parties and their products or services are proprietary marks of the COMPANY or third parties respectively protected by applicable trademark laws. Their appearance on this site should in no way be construed as a transfer or license or right to use.

Payment policy

The online store of the COMPANY reserves the right to change prices at any time without prior notice to the customer.

Privacy statement

The information provided by the User when he sends an online request, is used to respond on-line to his question. We face applications that each user completes and the email he sends as private data. The content thereof is not transferable except to the recipient directly concerned and in cases provided by law, if requested by the Company or if the message content considered prejudicial and infringes the COMPANY. Such action is necessary to:

  • protect the rights and property of COMPANY.
  • to protect against misuse or unauthorized use of the site.
  • protect the personal safety or property of users and consumers.

Nevertheless, if the User grants to the COMPANY false email address or tries to take the place of another person when sending information online, all information - as well as the IP address - will be part of any investigation. People of the COMPANY may need to edit the email address of the User in collaboration with the technical department. Furthermore, if any User requests to contact the responsible officer of the Customer Service Department of the COMPANY in order to help him in any e-mail, then the employee will be able to access a full range of information which is relevant to the request of such User, including electronic address of the user and the message. The Company has no liability for the security policy of other sites or for the way in which they manage their online visitors.


The Company recognizes the importance of the issue of security of personal data and electronic transactions and has taken all necessary measures with the most modern and advanced methods to the maximum security. All information related to the personal data of users are safeguarded as confidential in compliance with the current legislation to safeguard personal data. The security of the online store of the COMPANY is achieved by the following methods:

Customer Recognition:

The codes used to identify the user / client are two: Password (Username) and Personal Secret Security Code (Password), which offer him access to his personal data securely, each time he registers. The client is given the opportunity to change his Personal Identification Security Code (password) as often as desired. The only person who has access to the data of the same through the above code and is solely responsible for maintaining the secrecy of third persons is the user/client. In case of loss or leakage the he should proceed to immediate notification of the COMPANY, otherwise it is not responsible for the use of a password by an unauthorized person. The online store of COMPANY in any way disclose or publish personal data and information of users / customers. Personal data is used exclusively for the efficient execution of transactions. All information is encrypted and stored safely.

Ensuring Privacy of Transfer of your Personal Data:

To ensure the privacy of data transfer, the Company uses SSL-128bit encryption protocol.


From the beginning to the end of the connection (on-line session) with the online store of the COMPANY, all information and personal details of the user / client is encrypted by SSL 128-bit encryption protocol. The encryption is essentially a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key. Whenever associated with online store of the COMPANY, all communication between the user's computer and the COMPANY systems is encrypted using a key 128 bits. That is, every time you send information to the system, the browser encrypts first using 128 bits key and then sends them to the system. The COMPANY system first decrypts the information received using the same key (which is predetermined at the start of the user's connection with the service), and then processes it. The COMPANY systems send information using the same encryption process.

Entry Codes (Username) & Security (Password):

The user uses two codes for entering the online store of the COMPANY, the Code Input (Username) and the Personal Security Code (Password). The online store COMPANY allows the user to change his Personal Identification Security Code (password) as often as desired and the COMPANY recommends the users, for security reasons, to change their password regularly and avoid using the same codes.

Privacy - Transaction Confidentiality:

The user’s information (name, occupation, address, home address, landline phone, mobile phone, etc.) and transactions of the users on the online store are restricted, as in ordinary transactions at a store. Users when providing their data within their transactions as with this, will be informed by the Company and agree and accept the impending data processing such as personal data for the purpose of proper and easy transaction between the parties, and also the transmission of such data to recipients who will be specifically identified and are employees of the company in the context of the completion of the trainee contract. With the present is also disclosed the existence of the right of access and the right to object under Article 12 and 13 of Law. 2472/1997. It is confirmed that only authorized employees have access to information and transactions only when necessary, eg for processing orders.

The the COMPANY undertakes not to disclose customer information and transactions, unless it has written authorization from the same, or a court order or decision of any public authority. The personal data stated in the online store are used exclusively by or affiliated with this business, to support, promote and execute the trading relationship. The set of documents and electronic data that are exchanged between the parties in the context of the sale will be kept by the Company. The customer can access them if desired.

Use of cookies

The https://store.fixmobile.gr/ uses technologies such as «cookies» and «pixel tags». By navigating to the User Site, the User agrees to the creation and use. If the User does not wish the use of cookies can either be turned off or avoid surfing the Site. The «cookies» are small pieces of files in text format, which are stored in the browser of the user when visiting a website. The information stored on the computer of the user can include information such as which pages are visited by the user, date and time of the visit and a random and unique user identification number. In this use, the Site is able to store useful information for the user’s browsing to the Site, and to read this information in order to offer the user a unified browsing experience.

The cookies are used in operations such as:

- The maintenance of user safety and ease of navigation on the Site. At any point it is necessary to store personal data of the User (https protocol), cookies help to identify and transfer the data of the previous navigation of the environment (http). For example, in this way the user can navigate to Site adding items to the cart, and if it is necessary to communicate including any personal data (eg changing personal information, placing an order, etc.) it is done without the same irritation.

- In store personal settings and preferences while navigating the Site.

- To perceive and evaluate the Company how the public responds and uses the Site, in order to improve the information and the way that provides the navigation experience. This information helps the Company to be able to offer targeted services separately based on each user. For example, if a user browsed a desired product, you can watch an ad for the same product later when browsing an online technology magazine or blog.

Most browsers allow the deletion of «cookies» and prevent the creation of future browsing the same Site. It should be noted, however, that with this prevention some features of the Site will not operate correctly.


1. Application

These Terms and Conditions shall apply to goods sold by the company under the name «FIXMOBILE HELLAS COMMERCIAL SA", located in the Municipality of Athens at 28hs Octovriou no. 54 road as legally represented, with  S.A. register number 46016/25/B/00/05, No of General Electronic Commercial Registry: 018390739000, with VAT No. 099385664- Athens Tax Office for Commercial Companies, from its online store https://store.fixmobile.gr/ (the "Online Store").

2. Register or Login

For security reasons of the transaction, the User of the shop (hereinafter "User" or "Client") before starting the ordering process can be registered in the online store. To register or login the online store only requires name, mailing shipping address, contact number and email. This information shall remain strictly confidential. The Company reserves the right to use this information to send updates about new products or promotions to customers or registered users of the online store.

3. Submit Order

3.1. online order submission - Proposal for the purchase of goods

The ordering of goods and / or services is made through the completion and delivery of the special Order Form that exists in the online store. Before placing the order (checkout), the Customer receives via the special link knowledge of the terms relating to the sale of products and / or services they wish to acquire and then select to activate the relevant icon (indication) "I have read and accept the terms and conditions of markets. " With this label, the Customer expressly declares unreservedly that before placing the order he received a clear and comprehensible manner note of the following information:

i. The main characteristics of the goods and / or services ordered, as described in the online store pages. The Customer must check any relevant characteristic, before submitting his order, so as not to maintain any doubt about the characteristics and properties of the goods supplied and / or services. The Company has no liability if the Customer has failed to adequately informed of the above.

ii. Identity, address, telephone number, fax number and email address of the COMPANY and the supplier of the goods and / or services.

iii. Of the total price of the ordered products and / or services, including VAT, all other fees and all additional freight, delivery or postal charges and any other cost. When these charges cannot reasonably be calculated in advance, the fact that it may take such additional charges is made known to the Customer in the order text (order form) and the Customer must be aware before placing the order. Additional charges or other costs that were not known to the Client before placing the order, or if they could in order to calculate not communicated to the Customer by telephone before confirming receipt of the order, they shall not be borne by the Customer without the express prior consent. Specifically, the listed prices of the products and / or services as set out in the online store are final (including VAT applicable). The above quoted closing prices of each product and / or service the online store do not include shipping costs, which are calculated in the text of the order based on the chosen way of shipping.

iv. The cost of using the means of distance communication for the conclusion of the contract, when it is calculated other than at the basic rate of charge.

v. Means of payment, delivery, performance, and the time limit within which the Company undertakes to deliver the goods or provide services.

vi. Any delivery and means of payment limitations.

vii. Conditions, exceptions, limit and procedures for exercising the right of withdrawal and the Customer's charge requirement for the direct cost of returning goods to the Company, in the event of withdrawal.

viii. If the Customer exercises his right of withdrawal after having made use of the service will have to pay a reasonable cost to the Company.

ix. The information that the Customer has no right of withdrawal or, where applicable, the circumstances under which the Customer loses the right of withdrawal when the right of withdrawal is not provided by the Law, x. The existence of the liability of THE COMPANY for actual faults and lack properties agreed EU under Articles 534 et seq. Of the Civil Code.

xi. Where applicable, the existence and the Customer Support service operating conditions after the sale, after-sales services and commercial guarantees.

xii. The duration of the contract where applicable or if the contract is open-ended or to be extended automatically, the conditions for terminating the contract.

xiii. Where applicable, the minimum duration of the Client's obligations under the contract.

xiv. Where applicable, the existence and terms of deposit money or other financial guarantees (eg price advance in case of pre-order, etc.) that must be paid or provided by the Customer, at the request of the Company.

xv. Where applicable, any formal interoperability of digital content with hardware and software which the Company is aware of or can reasonably be expected to have knowledge of.

xvi. Where applicable, the possibility of resorting to extrajudicial complaints and redress mechanism to which the Company belongs, and how to access it.

xvii. Where applicable, of digital content operating capabilities, including applicable technical protection measures

xviii. The payment obligation by submitting the order.

The dispatch of the order to the Company constitutes an offer to purchase the goods ordered and statement of acceptance of all the stains that the order described. If there is no update or acceptance, the Customer is entitled to reimbursement of this payment.

3.2. Online order receipt confirmation - sales Training

The order is not binding on the Company before the Customer received confirmation of acceptance of the order by the Company, as described below.

The order is received by the Company from the moment the Customer obtains information on ordering situation with "Registration Confirmation Order". Updates on order status displayed in the User screen and sent by email to the contact email address of the User / Customer has entered. The order status is continuously updated as and when changes occur in the order management. The Customer must check the "Confirm Order Entry" and to immediately inform the Company (within two hours from the time of receiving email alerts with "Order Entry") in writing of any error, otherwise the information listed in " registration confirmation Order "will be applied to the Purchase Agreement. During processing each registered order the stock availability of the goods ordered is confirmed. If the availability or delivery time differs from that shown in the product page Customer will receive relevant information. In particular, if the Company finds the availability of the product and the absence of any errors in the online store regarding pricing or price of the products, their characteristics, etc. it will confirm acceptance of the order by e-mail. To that email will expressly confirmed the content of the order, the total price, and the estimated delivery time of the order, as was already known to the Client before submitting the order. The order is valid and the sale shall be equivalent and raises claims of the parties (Client - COMPANY) only with the sending and receipt of the above e-mail with "Your order has been sent."

The order status is continuously updated as and when changes occur in the management of the Customer's order. The Customer is required to check the status of the order and to immediately notify the Company in writing of any error in the order, otherwise the information listed in the Order Confirmation receipt will be implemented in the sales contract.

The Customer also has the opportunity to be informed about the progress of the order, either by telephone (tel: 2103800090 or via e-mail to the following address: info@fixmobile.gr.

Limitations of Liability:

In the context of good faith and good commercial practice, the Company is not obliged to accept orders and to conclude the sale of products and / or services, due to a typographical or computer error, displayed in online store with value false, namely less than or greater than applicable to that period. Where to order such error in price is found in a part of the ordered products, the order applies is normally performed for other products and is not completed for products that found the error, except in the event that the items in order relevant, to be used as a single entity and operate as a unit with each other and the Customer declare that the partial fulfillment of the request does not meet the needs or interests, so the company has to cancel the entire order.

In case of incorrect dispatch of unsolicited goods or services, their unconditional acceptance or COMPANY's failure to inform and refund of the products can not be regarded as consent, acceptance or declaration of intent to purchase. If return is requested by the COMPANY and the Customer delays to return these products for more than seven (7) calendar days, then his refusal, constitutes market will declaration of species and order is to be confirmed and the Customer must pay their value.

Order cancellation by the customer due to repentance

The fact that the customer canceled the order due repentance is accepted only if the product is not yet billed and paid for shipment by the COMPANY. The cancellation takes places by electronic messaging (e-mail) to the Company by the customer. The customer must declare the exact details of the order. The cancellation does not occur if no confirmation sent by the COMPANY by e-mail to the customer.

If the customer before by the cancellation declaration has paid the value of the approved order and the Company has already received, then the Company shall within fourteen (14) calendar days or if the customer has not been informed to the right, then the deadline is 12 months, to return to the client the value you received in the same way he accelerated the payment (a reversal of the amount in a bank account, in cash, etc.). Otherwise if had been given payment order by the customer, but the money is not received by the Company (such as in case of credit card debit, when the Bank has not paid yet the price to the Company), then the Company must, within the period of fourteen (14) working days to expedite any necessary action and statement each responsible institution (Bank, etc.) for the notification of the cancellation of the order and the performance requirement for each invoiced amount against the customer. In this case the Company is deemed to have fulfilled lawful her obligations and the refutation of each billing will be based on the terms of the contract that connects the customer with this third entity (bank, etc.) and the Company assumes no responsibility regarding the return time or reversal of any relevant charge.


4. Availability of products

The Customer is informed about the availability of products on signs placed on the page of each product or service at the online store. The COMPANY reserves for the availability of her products if these are not available at the time of the order. In this case, the Company reserves the right not to accept this order and therefore not to draw up the sale. Any payments will be returned to the Customer without unjustifiable delay, in the same way that the Customer chose to pay his order. Special cases availability are:

"On demand": The product will be searched in vendor of the COMPANY and the Customer will receive information about the availability of the product within 3-5 working days from submission of the request. In this case may be requested an advance of part of the price up to payment, depending on the kind of the object.
"By pre-ordering": The product is not on the supplier's stores but can be ordered with an estimated delivery time. In this case, before placing the order should be notified to the Customer the estimated arrival time of the product. The acknowledgment by the COMPANY of the pre-ordering is just confirmation that the order has been received by the referred content and in no way is an acceptance of the order or conclusion conditions (setting up) of the sale. In this case may be requested an advance of part of the price up to payment, depending on the kind of the object.

"Temporarily Out": The product has been exhausted or removed, or the receipt of product is not immediately expected.

'Web chance "or" discount "or" Opportunity "(or similar expressions): The prices of these products are available until stocks are exhausted. For these products kept strict order of time priority in the execution of the orders.

The Company informs every time the Customer about the estimated delivery time of the ordered product, depending on the circumstances. In any case, the Company is committed to deliver the ordered products within thirty (30) days from the confirmation of the receipt of the order. However, the Company reserves the right to inform the Client about in case assistance supervening grounds which make the product unavailable or about the possible (new) delivery time if there are reasons of the delay of the delivery. In this case, if is provided that the delay makes the transaction disadvantageous for the Customer, the Customer has the right to unilaterally cancel the order by a written statement (by e-mail at info@fixmobile.gr). If the order is canceled and thus the sales contract is terminated, the Company must return, without unjustifiable delay, all the money that had been paid by the Client.

Unavailability of part of the order: If the lack of availability its about only a part of the ordered goods of the order, the rest of the order is executed normally unless the goods ordered are consistent, and are about to be used as a single entity and the Customer declare that the partial execution of the order does not meet his needs or his interests, so the Company has to cancel the entire order.


5. Delivery of the order

Receipt of the physical store FIXMOBILE free: If Customer chooses when submitting the order, receipt of the physical store FIXMOBILE will receive electronic information about the estimated time of the receipt of his order from this shop (confirmation of receipt). The Client is obliged to receive his order within five calendar days from the receipt of the call of the receipt. If the Customer does not receive the product within five (5) calendar days from the receipt of the notice of the receipt, the Company reserves the right to withdraw from the sale. For the receipt of the order, the Customer must show the confirmation of the order (order number) and the notification of receipt, as well as official identification document (such as ID card or passport). If the Client wants to authorize a third person to receive the order, then the third authorized person should have with him special authorization to receipt of this order legally certified by Citizen Service Center or police or other authority and official document necessary for controlling of identification (identity card, passport, etc.). Since after receipt of the goods, the risk passes to the Customer, he must check, when receiving the goods, because with his signature at the receipt confirms that received rightly the products of his order.

Delivery to the place specified by the Client: If the product is sent to the place where the Customer has chosen, the product is delivered to an external partner - carrier and the Client is informed electronically, that the product is ready for shipment. Shipping costs are calculated based on the Customer's order. Incorrect registration by the Customer and therefore incorrect calculation of shipping costs not incur the Company, but the Customer. Note that the Customer can choose to transfer the products by his own means and costs, however, in this case, the products are transported at his own risk. For receipt of the order, the Customer will indicate to the external partner – carrier the confirmation of the order (number of the order) and the notification of the shipment, as well as official identification document (such as ID card, or passport).

If the Client wants to authorize a third person to receive his order, then the third authorized person should show special authorization to receipt of this order legally certified by Citezen Service Center or police or other authority and official document necessary for checking the identification (identity card, passport, etc.). Since after the receipt of the goods, the risk passes to the Customer, who must check, when receiving the goods that receives, because with his signature at the receipt confirms that received rightly the products of his order. If the Customer does not receive the product after receiving the notice of the shipment and despite the notice from the carrier, the Company reserves the right to withdraw from the sale.

Cost of transportation:

  • 3,00 € for transport costs
  • 3,00 € for cash on delivery costs

Delivery time

The delivery time of the products and the services that are soled is specified at the order depending the availability, is confirmed at the acceptance of the order by the COMPANY, and is the maximum thirty (30) days from the time of training of the sale, unless there is a special different agreement between the parts that is confirmed in writing, by electronic mail.

Force Majeure: The Company is not responsible for delays in the execution of the order (including delivery) due to circumstances not attributable to the fault of the COMPANY or due to force majeure and therefore the Company is entitled to an extension of time for the execution. Examples could be strikes, terrorism, war, problems of suppliers / transport / production, currency fluctuations, governmental or legislative actions and natural disasters. If these facts last more than two (2) months, the sales contract may be terminated by either part without compensation. If Customer believes that has no longer interest in the execution of the order, has the right to terminate the contract of sale and the Company is obliged to return him the price and any other amount that had been paid under the contract of sale.


6. Means of Payment

The payment of the shopping from the online store of the COMPANY, can be performed exclusively by the following means:

  • Cash on delivery (the user is allowed to indicate as mean of payment the cash on delivery and pay in cash the day of the receipt of the order, either on his place or in the shop of the COMPANY.)
  • Payment by credit / debit card (our online store accepts the following credit cards: Visa, Mastercard, Maestro
  • Buys in interest – free installments by credit card
  • PayPal
  • Deposit / transfer to a bank account / payment order
  • Payment in the store

For any further clarifications on the ways and means of payment, users can communicate with the department of customer service internet of the COMPANY on telephone number 210 3800090.
Any delivered goods remain at the property of the COMPANY until the final and complete payment of the price to her.


7. Right of withdrawal from the distance contracts under Law. 2251/1994 (as amended by the JMD Z1-891/2013) - Return of the products

Customer can easily return the products that he has bought from the online store because he changed his mind, within fourteen calendar (14) days of their receipt. The Customer can deliver the products directly to the store of the COMPANY or send them by his own expenses at the store.

In any case for online orders, the Customer can before the return of the products communicate with the department of customer service of the COMPANY, or by telephone (tel: 210 3800090, or by e-mail (e-mail to the following address: info@ fixmobile.gr). In particular, the Customer has the above right to return product that has bought from the online shop without mentioning any reason, subject to the following terms and conditions:

  • (a) Within fourteen (14) calendar days from the date of training of the contract of rendering of services (in case of services) or from the delivery (in the case of products) or his receipt (when the client has chosen "pick from the store") and in case of many goods ordered by the Customer in one order and delivered separately from the time of the receipt of the last, the Customer has the right to withdraw from the sale (the" Withdrawal").
  • (b) This withdrawal is unjustified and Customer must return the product directly to the optimum condition that it was received. In particular, the product must not be used, be in excellent condition ( «as new»), just like before the sale, with his full original packaging (box, nylon, foam etc.), which should not have cracks or damages / deteriorations) and all the contents of the original packaging (paper of the instructions, features and guarantees, cables of connection, installation software, etc.). Moreover, in order to be accepted the return of the product should be demonstrated the original document of the purchase (retail receipt, invoice) by the person who originally purchased the product and whose elements are reflected at the document of the purchase.
  • (c) The return of the product is accepted only if previously the Customer has paid all amounts charged to the Company for sending the product to him and costs of the shipment for its return.
  • (d) The declaration of withdrawal carried in writing by the filling of the relevant form and its sending a) or at the mailing address of the COMPANY ( «FIXMOBILE HELLAS COMMERCIAL SA." Str. 28 October 14. Athens, b) or fax 210 3800009, c) or at the electronic address info@fixmobile.gr and the Company is obliged to confirm in writing the receipt of the statement of the withdrawal upon receive it.
  • (e) The Customer is obliged to return the goods within fourteen (14) calendar days from the day on which notified the cancellation in the physical store. Company, if the Customer wants, can receive herself the product that is returned from the Customer’s place by charging him five (5) Euro.
  • (f) Following the declaration of the withdrawal, the Company shall return to the Customer the price that has received. In case billing of the Customer by credit card, the Company, if has received the price from the Bank will be obliged to inform the Bank about the cancellation of the transaction and the Bank will make any planned action. COMPANY upon this information has no responsibility for the time and manner of implementation of reversal, that is regulated by the contract that has been compiled between the issuing bank and the Customer.
  • If the Customer has selected the option "receipt from the store," the return of money to him will be made by the store of the COMPANY. For products purchased by a consumer loan is not possible the return of the money because of the impossibility of cancellation of a consumer loan, the customer has the right exclusively to receive a credit note of equal value for the purchase of another / s product / s.
  • (f) The Return of the price due to withdrawal to the Customer will be made in fourteen (14) business days from the time the Company demonstrably learned about his withdrawal.
  • (g) Delivery costs are not returned, only if the customer had chosen way of other than the least expensive way of standard delivery that the Company offers.
  • (h) The Customer is liable to indemnify the Company if he made use other than that which is necessary to establish the kind, characteristics and functioning of the goods in the period of time up to the declaration of the withdrawal, and the Company has the right to agree with the Customer her compensation even with mutually offsetting. If the withdrawal concerns the provision of services, the Customer must pay an amount appropriate to the services that has been provided by the declaration of withdrawal. If the Customer performs the right to withdraw any linked contracts shall be automatically terminated without any cost for the Customer.
  • (j) Product which was sold with an extra gift (eg free memory, etc.) should be returned with the extra gift, otherwise the value of the gift will be deducted from the refunded amount.


8. Exceptions to the Right of Withdrawal of par. 7th

The right of withdrawal under article 4 § 10 L. 2251/1994 does not apply to:

  • In cases that the price of the products has been paid in the physical store and in addition, the products have been received from the physical store, because the sale is not considered as committed from distance.
  • Products which are not suitable to be returned for health reasons (eg headphones, hands free, etc.) or for health reasons, and which were unsealed after delivery, such as personal care items.
  • Products that have been used, eg they are personalized with the registration (registration) of the device (smartphones)
  • Sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery and in particular: a) CDs, b) DVDs, c) books, d) open memory digital and USB storage devices, e) open consumables (inks , paper, CD, DVD, etc.) f) open programs / software and games (games), g) internet connections and mobile, h) products containing internet connection which is activated, i) mobile devices with contract generally, j) mobile devices without a contract since opened the packaging, k) products from lacking the serial number, l) computers and other products on demand (Built-to-order), m) open memories digital and USB storage media.
  • Contracts of services after the provision of the service if the performance began with the prior express consent of the Customer, and his recognition that will lose his right of withdrawal once the contract is fully performed by the Company.
  • In cases of supply of digital content not supplied on a tangible medium if the performance has begun with the prior express consent of the Client and his acknowledgment that he loses the right of withdrawal.

9. Claims due to defectiveness or lack of guaranteed properties

The Withdrawal of par.7 of this does not relate to defective products or products that there is a lack of guaranteed properties, which are covered by their respective guarantees.


Seller’s Responsibility for actual faults or lack of agreed properties

In case of liability of the COMPANY for real defect or lack of guaranteed properties of the product ("legal guarantee"), the Customer is entitled at the choice of: a) require, without expense, the correction or replacement of the product with other, unless such action is impossible or requires disproportionate costs, b) request a reduction of the price or c) to terminate the contract of sale, except is a minor real defect. To be considered a property as denominated, it should be agreed in writing. If Customer chooses the correction or the replacement of the product, the Company must make a correction or replacement within a reasonable time.

The above statutory (C.C. 540) rights of the Customer shall be barred after two years for mobile.

In any case the Customer finds a defect is able to contact with online store immediately after the delivery the same day or next working day at 210 3800090 or email info@fixmobile.gr. If a product is declared as defective by the Customer, the Company expressly reserves for earlier examination of the product as defective by competent technicians.

Disclaimer: The Company does not guarantee, or guarantee protection for the suitability of the product that has been sold for any particular purpose.


Responsibility and Vendor’s Guarranty

The new products with a long shelf life ("durables comsumer’s goods") must be accompanied by the written guarantee ("commercial guarantee") of the manufacturer of the product or of the company who introduced the product in the EU or of the business that appears as manufacturer ("Supplier").


Final Provisions

A. The contracts through the online shop are governed by the European and Greek law, especially laws that regulate issues related to electronic commerce, distance selling and protection of conumers. Similarly, the site is created and controlled by the COMPANY in Athens and the Greek legislation will guide the use of the site and its interpretation. If the User chooses to gain access to the site from another country, has the responsibility to follow the laws of that country.

II. Responsible for solving any difference which may arise and which emanates from the contractual relationship between the COMPANY and the Customer is the jurisdiction of the Courts of Athens. For the out-of-court complaint settlement, the Customer can contact to the competent court settlement of consumer disputes entities, eg the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Pl. Kanigos, 10181, Athens, www.efpolis.gr, tel.: +301520, fax: +302103843549), the Consumer Ombudsman (www.synigoroskatanaloti.gr, Alexandras Av. 144, 114 71 Athens, tel.: +302106460734, fax: +302106460414), the Committees for Amicable Settlement of consumer differences (Article 11 of L.2251 / 1994) based on local country's municipalities.

The protection that reserves the provisions of the Law on contracts concluded by distance, as these terms underlines that apply to transactions with individuals, which trade for purposes which are outside their commercial, craft, enterprising or liberal professional activity.
If any part of the sales contract in accordance with these Terms proved invalid or unenforceable by a court, the rest of the contract will remain in force. The Company may enter into an agreement for the assignment of duties to an appropriate third party. Otherwise, the Customer will not be entitled to assign or transfer its rights or obligations.

III. All notifications must be made in writing (by hand, by e-mail, fax or letter via first class mail, which will be deemed delivered 48 hours after posting it).

These terms represent information of Law 2251/1994.